Cui / Wang / Yang

Innovative Priority Mechanisms in Service Operations

Theory and Applications

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32.09 €

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Fachbuch

Buch. Softcover

2023

ix, 139 S. 16 s/w-Abbildungen, 5 Farbabbildungen, Bibliographien.

In englischer Sprache

Springer. ISBN 978-3-031-30840-6

Format (B x L): 15,5 x 23,5 cm

Gewicht: 244 g

Das Werk ist Teil der Reihe: SpringerBriefs in Service Science

Produktbeschreibung

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy.

This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry.

This is an open access book.